Box Office Information - ACADEMY OF MUSIC

Box Office Information

COVID-19 UPDATES (as of March 27, 2022)

The Academy of Music Theatre Box Office is open for in-person sales Tuesday – Friday from 3 pm to 6 pm. Tickets may be purchased online from our website 24/7. Masks are strongly recommended for patrons.  More info on our current health and safety guidelines can be found HERE.

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If you have tested positive for COVID-19, please do not come to the theater. Contact the Box Office at 413-584-9032 ext 105.

  • Tickets and service fees are non-refundable.
  • Paper or e-tickets are accepted at the door. Scanners will not accept photos of tickets.
  • The Academy of Music is committed to providing accessibility and accommodation to all of our guests for their comfort, safety, and enjoyment.  To inquire about accessible seating for events at the Academy of Music Theatre, please call the AOM box office directly or visit in person during business hours.
  • For most events, the taking of pictures or the use of recording devices is prohibited. Please inquire with the Theater Manager or Front of House management regarding a specific event’s recording policy.
  • As a courtesy to our patrons and artists, latecomers will be admitted at the discretion of management. For assigned seating shows, latecomers may be seated in an alternate location so as not to disrupt the performance.
  • All programs are subject to change.

As a non-profit entity, the Academy strives to keep the cost of our tickets as low as possible. We appreciate your support as we continue to provide convenient box office services and keep your community theater a vibrant venue. Service fees are applied per ticket to ALL transactions, including purchases by phone and in person. We charge service fees on each ticket sold to help maintain this historic theater and support the staffing and running of the box office.

The Academy of Music is now offering Gift Vouchers, just in time for the Holidays! These can be purchased over-the-phone or in-person during our regular box office hours but, they can be redeemed however you purchase tickets, even online! For more information, please reach out to [email protected] or call/visit the box office Tuesday through Friday 3pm to 6pm.

The Academy of Music is pleased to be participating in the Card to Culture program by extending discounts to EBT, WIC, and ConnectorCare cardholders. Discounts include:

1. All Academy of Music produced productions will participate. 2. Renters will have the option to participate in these initiatives or not participate when they rent the Academy of Music 3. 10 tickets will be available for each performance participating in Card to Culture 4. $10 each with a limit of 4 tickets per EBT card; Subject to availability and best available seating. All additional fees are waived. 5. EBT tickets are not able to be purchased online and must be purchased in person or over the phone. Cardholders will be required to show card at the Box Office when picking up tickets.


When purchasing tickets online, please take a minute to ensure you are on the Academy of Music Theatre’s OFFICIAL website,
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The number of ticket resellers and fake ticket websites has grown exponentially over the last decade, and some of these sites look very official. Buyer beware: if you find yourself on a reseller or fake ticketing site, there is a good chance you will pay far more for tickets than their face value.  In some cases, you could actually receive fake tickets.  In addition, if we don’t have your contact information connected to your ticket, we can’t notify you of important changes or potential cancellations.  If you ever have a question about the nature of the ticket site you are on, please, feel free to contact our box office directly before making the purchase.